Your Privacy Matters

1. Introduction

Travora Trip provides travel-related services, including tours, activities, destination experiences, hotels, transfers, and customer support. In order to provide these services, we may collect and process certain personal information.

This Privacy Policy applies to information collected through our website, booking forms, customer support channels, email communications, online tools, and other services operated by Travora Trip.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect personal information that you provide directly to us when you make a booking, submit an inquiry, contact customer support, subscribe to updates, request a cancellation, or interact with our website.

Information from Other Sources

We may also receive information from third-party service providers, travel suppliers, payment processors, analytics platforms, advertising partners, or communication tools when necessary to operate our website and provide our services.

3. How We Use Your Information

We use your information to provide, manage, improve, and personalize our travel services. This includes processing bookings, communicating with you, coordinating with service providers, and improving the quality, security, and reliability of our website and customer experience.

• To process tours, activities, hotel bookings, transfers, and other travel services.
• To confirm reservations and send booking-related updates.
• To communicate with you before, during, and after your travel experience.
• To coordinate services with tour operators, hotels, drivers, guides, and local suppliers.
• To respond to inquiries, support requests, cancellation requests, refund requests, and complaints.
• To personalize your experience and recommend relevant services where appropriate.
• To improve website performance, content, design, functionality, and user experience.
• To monitor website security, prevent fraud, and detect unauthorized activity.
• To send service-related notices, policy updates, and important travel information.
• To comply with legal, tax, accounting, regulatory, safety, or operational obligations.

4. Bookings, Payments, and Travel Services

When you make a booking through Travora Trip, we collect and process the information needed to complete your reservation and deliver the selected service. This may include traveler names, contact details, travel dates, pickup information, hotel information, special requests, and payment-related details.

Payments may be processed by third-party payment gateways, banks, card networks, or financial service providers. These providers may collect and process payment information according to their own privacy and security policies.

Travora Trip does not intentionally store full payment card numbers or sensitive payment authentication data unless required and permitted through secure, compliant systems.

Some travel services require us to share relevant booking details with hotels, tour operators, activity providers, transfer companies, attraction partners, local guides, or other suppliers so they can deliver the service you booked.

5. How We Share Information

We do not sell your personal information. We may share your information only when necessary to provide our services, operate our website, comply with legal obligations, protect our rights, or maintain the safety and reliability of our services.

We may share information with:

• Travel suppliers: including tour operators, hotels, transfer providers, drivers, guides, ticket providers, attractions, and destination partners.
• Payment processors: to securely process payments, refunds, transaction verification, chargebacks, and fraud prevention.
• Technology providers: including website hosting, booking systems, analytics tools, email services, security tools, and customer support platforms.
• Marketing and analytics partners: where permitted, to understand website usage, measure campaign performance, and improve our services.
• Legal or regulatory authorities: when required by law, court order, government request, safety requirement, or regulatory obligation.
• Professional advisors: such as accountants, legal advisors, auditors, insurers, and business consultants where reasonably necessary.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, improve performance, remember preferences, understand visitor behavior, measure marketing performance, and provide a better browsing experience.

Types of cookies we may use:

• Essential cookies: required for website operation, security, navigation, and booking functionality.
• Performance cookies: help us understand how visitors use the website and how we can improve it.
• Functional cookies: remember preferences and improve your browsing experience.
• Marketing cookies: may be used to measure advertising performance or show relevant offers where permitted.

You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if certain cookies are disabled.

7. Data Security

We use reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. These measures may include secure website connections, access controls, provider security practices, monitoring, and limited internal access.

While we work to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted or stored online.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, manage bookings, process payments and refunds, resolve disputes, maintain business records, prevent fraud, comply with legal obligations, and enforce our policies.

Retention periods may vary depending on the type of information, booking status, accounting requirements, legal obligations, tax requirements, safety requirements, and operational needs.

When personal information is no longer required, we will delete, anonymize, or securely restrict access to it where appropriate.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These rights may include the ability to request access, correction, deletion, restriction, portability, objection to certain processing, or withdrawal of consent.

To exercise your privacy rights, please contact us using the contact details provided below. We may need to verify your identity before responding to certain requests.

10. Children’s Privacy

Our services are intended for users who can legally browse, inquire, or make travel bookings, or for users who do so with appropriate parental or guardian consent.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by law. If you believe that a child has provided us with personal information without proper consent, please contact us so we can review the matter and take appropriate action.

11. International Users and Data Transfers

Travora Trip may work with service providers, technology platforms, payment processors, travel suppliers, and support partners located in different countries. As a result, your information may be processed, stored, or transferred outside your country of residence.

Where required, we aim to use appropriate safeguards to protect personal information transferred between countries, consistent with applicable privacy and data protection requirements.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, booking tools, payment gateways, social media platforms, maps, supplier websites, or external services. These third-party services operate independently from Travora Trip.

We are not responsible for the privacy practices, security standards, content, or policies of third-party websites or services. We recommend reviewing their privacy policies before providing personal information.

13. Marketing Communications

If you subscribe, make an inquiry, create a booking, or otherwise choose to receive updates, we may send you travel offers, destination information, service updates, or promotional communications where permitted by law.

You can opt out of promotional communications at any time by following the unsubscribe instructions in our emails or by contacting us directly. Service-related messages, such as booking confirmations, payment notices, cancellation updates, or important travel information, may still be sent when necessary.

14. Legal Compliance and Protection

We may use or disclose personal information when we believe it is reasonably necessary to comply with applicable laws, regulations, legal processes, government requests, safety requirements, tax obligations, accounting requirements, or enforceable business obligations.

We may also process information to protect the rights, property, security, and safety of Travora Trip, our customers, our partners, our suppliers, or the public.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, technology, or business operations.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact Travora Trip using the details below.

• Website: https://travoratrip.com/
• Email: Add your official support email here
• Phone: Add your official phone number here
• Business Address: Add your registered business address here